Oct.2024 23
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How to update body cameras to the latest firmware and fix bugs?

Introduction
Updating the body camera to the latest firmware can make your camera run more stably and improve performance. At the same time, after continuous firmware updates, you will see specific features added to the camera and bugs eliminated, making your experience more perfect.
Details

How to update body cameras to the latest firmware and fix bugs?

Why does the body camera need to update latest firmware?

Due to the continuous rapid release of new NOVESTOM products, all the unique functions and bugs of the product may not be able to achieve the final effect at one time. Each product will continue to be optimized and improved during use. However, updating the firmware is essential. Steps, in order for your body camera to experience high performance in different tasks, we strongly recommend that you update the latest firmware after using it for a period of time. According to different models, you can ask us and provide it to you.

What do you need to prepare to update the body camera firmware?

When updating the firmware, you need to prepare the following items:
1. Update FW Tool installation program;
2. 1 PC computer and Windows system;
3. 1 PC of your body camera, and make sure the battery is above 20%;
4. 1 PC USB data cable;
5. The latest body camera firmware from your supplier.

How to update the latest firmware for Body Camera?

1. Open “update FW Tool” folder
How to update body camera firmware with tool

2. Install “driver.msi”.
Install driver.msi for updating body camera firmware


3. Open “ "PhoenixUSBPro_V_4_0_6" folder, and then find to open "PhoenixUSBPro.exe" as picture.

phoenixUSB How to update firmware for body cameras

4. Choose FW image from your computer: click “Image” button to choose New Firmware.

How to image firmware for body cameras

5. Choose "Reboot... , Erase all and Pull out USB...” option on the right.

How to update firmware and choose erase all for body cameras


6. Click "Start", then you will see a green light on the right.
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7. To connect the camera to PC by USB cable:
* In cam off state, Press and hold the camera's "photograph" button; 
* To connect the camera to PC by USB cable;
* After connecting the camera to PC, there will update the firmware as picture.
*** After seeing the progress, please release the camera “photo button” at this time.

connect body camera to PC to update firmware

Note: NVS4-T Body Camera, NVS4-D Body Camera, NVS4-Q Body Camera and S29D Military Tactical Helmet Camera update firmware in the same way.

8. After the firmware update is completed, the camera will restart automatically. At this time, it means that the firmware update is completed.

9. Click “stop ” button and close “PhoenixUSBPro.exe”. and then disconnect the camera from PC to use the camera

click stop button to complete updating firmware


After you have completed the above operations and updated to the latest firmware, please explore and enjoy the fun of the latest firmware. If you have any questions, please feel free to contact us.
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